DESCRIPTION:
Dutch Customer Service Agent | Valencia | Hybrid
Are you passionate about delivering exceptional customer service? Do you enjoy helping people, solving problems, and working in a fast-paced international environment?
If you're looking for a role where every day is different, with excellent training, career development opportunities, and the flexibility of hybrid working, we'd love to hear from you!
As a Dutch-speaking Customer Service Agent, you'll become part of one of our international customer support teams, helping customers through a variety of enquiries via phone, email and other communication channels. You'll work with well-known international brands, delivering outstanding service while ensuring every customer receives the support they need.
What you will be doing
- Deliver outstanding customer service while creating a positive customer experience.
- Handle customer enquiries via phone, email and other communication channels.
- Assist customers with account-related questions, requests and issue resolution.
- Provide accurate information and guide customers through the appropriate processes.
- Complete administrative tasks accurately and maintain detailed customer records.
- Work closely with colleagues and other departments to ensure the best possible customer experience.
- Follow internal procedures, quality standards and data security guidelines where applicable.
REQUERIMENTS
What we're looking for
- Native-level Dutch (spoken and written).
- Good command of English.
- A professional working and thinking level.
- Customer service experience is an advantage, but not essential—we provide full paid training.
- Excellent communication and interpersonal skills.
- A customer-focused mindset with strong problem-solving abilities.
- Good computer skills and confidence using multiple systems.
- Ability to multitask while maintaining a high level of accuracy.
- Flexibility to work shifts, including evenings, weekends and public holidays where required.
- A positive attitude and the ability to work both independently and as part of a team.
OFFERS
What we offer
- Competitive gross monthly salary of €1,559.25 - €1,600 (based on a 39-hour contract).
- Monthly performance bonus of up to €200 gross.
- Permanent contract after a 1-month probation period.
- 1.9 paid holiday days accrued per month.
- Hybrid working model.
- Paid training and ongoing coaching.
- Excellent internal career opportunities.
- A multicultural, supportive and friendly working environment.
- Fresh fruit and unlimited coffee on office days.
- Tax-free benefits (restaurant, transport and childcare options).
- Comprehensive mental health and wellbeing support.
- Free online Spanish lessons outside working hours.
- Fun team events and unforgettable company parties.
