DESCRIPTION:
Are you looking for a high level experience in a world-renowned multinational company?
Do you have a passion for customer service? Do you have a fluent level of English and proficiency in DUTCH at a native level?
If so, then you have found the right position!
We are looking for a passionate and proactive person, who will give high-quality technical customer service within the international sector in a multinational company with many growth opportunities.
Key Responsibilities:
Handle inbound customer calls, providing assistance with mobility services and Connected Drive features.
Coordinate roadside assistance, including towing services or replacement vehicles in case of breakdowns or emergencies.
Support customers with Connected Drive functionalities, such as navigation, remote controls, and infotainment.
Guide users through troubleshooting vehicle-related technical issues, including connectivity and system alerts.
Log and update customer interactions in the CRM system, ensuring accurate case tracking and follow-ups.
REQUERIMENTS
- Fluency in DUTCH (Native or C2 Level). High level of English (C1) and Spanish.
- Excellent communication skills, both oral and written. Able to follow phone etiquette and use of formal and polite language.
- Previous experience with customer service, offering technical support with knowledge of following standards and procedures.
- Advanced user of MS Office
- Able to handle stressful situations.
- Teamwork spirit. Organized. Curious and hunger to learn more.
OFFERS
Monday to Sunday. 39hours week.
Available shifts:
00:00 – 08:00 H
You will work 5 days per week. Your days off vary each week, with rotating weekends off.
- ETT - 4-Month Temporary Contract with Potential for Permanent Position
- Salary gross per year: 22.310 € per year (+ Plus nocturnity and Sunday and public holiday allowance)
